Terms & Privacy

Terms of Service

Thank you for your interest in RepU Technologies (“RepU,” “we,” or “us”) and our website at repu.com.au, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and RepU regarding your use of the Service.

BY CLICKING “SIGN UP,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING REPU’S PRIVACY POLICY AND ANY ADDITIONAL TERMS AND POLICIES REPU MAY PROVIDE FROM TIME TO TIME (TOGETHER, THESE "TERMS"). If you are not eligible, or do not agree to the Terms, then you do not have our permission to use the Service. YOUR USE OF THE SERVICE, AND REPU’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY REPU AND BY YOU TO BE BOUND BY THESE TERMS. Please read the RepU Privacy Policy (https://repu.com.au/terms) carefully for information relating to our collection, use, storage, disclosure of your personal information. The RepU Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

RepU shall provide the Client, the following services as part of this Agreement: Listings Management: Manage local listings across RepU’s partner network; Syndicate new listings and updates to existing listings within seventy-two (72) hours across RepU’s partner network (excludes Bing Places listing as this will take up to ca. twenty-one (21) days); Provide ability to syndicate rich media content including photos and videos; Suppress duplicate listings in the partner network. Review Management and Social Monitoring: Monitor reviews across RepU review network sites; Monitor social interactions across RepU social network sites; a single dashboard for reviews and social interactions; notification of new reviews and social interactions. Analytics: Monitor rankings across RepU ranking network sites; Ability for the client to add multiple search keyword combinations; Track rankings.

The start date of this Agreement (“Initial Term”) will commence upon successful checkout via repu.com.au. Client will be responsible to pay a minimum commitment of either $199 incl. GST per month plus overages at $99 incl. GST per month for each additional location during this period OR $1,791 incl. GST per year plus overages at $891 incl. GST per year for each additional location during this period plus any associated one-off set-up fee. Upon expiration of this period, the term of this Agreement will be automatically extended each one (1) month OR one (1) year (“Renewal Term”) respectively, unless either party provides a seven (7) day advance written notice of cancellation to the other party, prior to the end of the then Initial Term or Renewal Term, as applicable.

Either party may terminate this Agreement for any reason upon providing seven (7) days prior written notice to the other. Upon termination of this Agreement by the Client without RepU’s fault or consent, the Client shall pay RepU, in addition to all of the fees earned by RepU pursuant to the terms hereof, any and all expenses and third-party costs reasonably incurred by RepU through the effective date of cancellation. If Client desires to terminate this Agreement due to RepU’s fault, Client shall give RepU written notice detailing the nature of the fault and possible remedies, whereupon RepU shall have a reasonable period of time (but in no event less than seven (7) days) to cure such fault. Termination by Client without providing the foregoing notice and cure period shall be considered “termination without RepU’s fault” as described above.

For the aforementioned scope of services, the Client shall pay RepU $199 incl. GST per month plus overages at $99 incl. GST per month for each additional location during this period OR $1,791 incl. GST per year plus overages at $891 incl. GST per year for each additional location during this period plus any associated one-off set-up fee. Thereafter, Client will be invoiced monthly OR yearly at the beginning of each billing month OR year based on the number of locations they have agreed upon. The fees will be protected for a period of one (1) year from start of the Initial Term. Pricing includes these features: Listings Management, Review Management and Social Monitoring and Analytics. All rights of the Client herein are conditioned on RepU’s receipt of full payment for all locations. In addition, RepU may suspend performance of services and withhold delivery of materials until payment in full of all amounts due. RepU shall not be liable for any damages, losses or liabilities that may arise out of RepU’s suspension of performance and/or withholding of materials due to Client’s non-payment. Late payments shall accrue interest at the rate of 10% per annum. RepU shall be entitled to all of its costs of collection of amounts outstanding hereunder, including without limitation, the fees of its lawyers.

All the information needed for the orders requested by the Client shall be transmitted to RepU through means that is mutually agreed to by the Parties. Where photographs, illustrations or other visual materials are provided by the Client, they shall be of professional quality and in a form suitable for reproduction without further preparation or alteration.

The Client is responsible for obtaining all legal clearances required for the performance of services hereunder. The Client shall indemnify, defend (at its own cost and expense) and hold RepU and its officers, employees and agents harmless from and against any and all claims, suits, demands, damages, losses and expenses arising from any breach, misrepresentation or other act or omission of the Client.

RepU shall not be held responsible for delays or non-performance caused by activities or factors beyond its reasonable control, including delays and non-performance caused by viruses, denial of service attacks, other acts or omissions by third parties, Internet service providers, the Client or its contractors, strikes, lockouts, work slowdowns or stoppages, accidents, fires, acts of God, terrorism, failure by the Client to timely furnish information or approve or disapprove work, or faulty performance by the Client or others, including third-party contractors hired by RepU or by Client. RepU shall not be liable for any indirect, third-party, incidental, special, consequential, exemplary or punitive damages arising out of this Agreement. RepU’s maximum liability under this Agreement shall not exceed the total fees received by it hereunder.

Confidential information is that which relates to the Client’s or RepU’s research, development, trade secrets or business affairs and includes, in the case of RepU’s confidential information, concepts presented to, but not selected by, the Client; it does not include information that is generally known or easily ascertainable by third parties. RepU and the Client shall mutually respect and maintain each other’s confidential information and shall use it only to perform their respective obligations hereunder. For the avoidance of doubt, confidential information does not include information that is public knowledge, was in the recipient’s possession before receipt or is independently developed by the recipient. Neither party shall solicit the other’s employees, independent contractors or consultants or engage them in any work independent of the parties’ relationship under this Agreement during the term of the Agreement and for two years thereafter.

This Agreement shall be interpreted and construed in accordance with the laws of the State of New South Wales, without regard to any conflict of laws principles. Each party hereby irrevocably consents to the exclusive jurisdiction of the State and Federal courts sitting in New South Wales for the purpose of hearing and deciding any and all disputes, claims and controversies arising out of and relating to this Agreement. The prevailing party in any such action or proceeding shall be awarded all of the costs and fees incurred by it reasonably related thereto, including any legal fees.

Any and all notices required or permitted hereunder shall be sent by certified mail, return receipt requested, to the address of the party for which intended.

Privacy Policy

At repu.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’). Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately. Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers. To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of repu.com.au, our customers or third parties. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at support@repu.com.au and we will endeavour to respond within 48 hours.

Phone

(02) 8806 3757

Address

Suite 502/360 Oxford St, Bondi Junction NSW 2022

Sales & Support

9am-5pm (AEST) / 7 Days